We are interested to consider you as our vip-client and ready to help you in education process.
    We also recommend you to meet with our knowledge base, technical descriptions, downloads, forum topics, FAQ and video documentation.

     Also, before calling to NeoSoft we recommend you to start from the simplest and most probable possible problems first. This is illustrated by the old saying "When you see hoof prints, look for horses, not zebras", or to use another maxim, use the KISS principle.

     This principle results in the common complaint about help desks or manuals, that they sometimes first ask: "Is it plugged in and does that receptacle have power?", but this should not be taken as an affront, rather it should serve as a reminder or conditioning to always check the simple things first before calling for help.

     NeoSoft methodical troubleshooting starts with a clear understanding of the expected behavior of the GM system and the symptoms being observed. From there the troubleshooter forms hypotheses on potential causes, and devises (or perhaps references a standardized checklist of) tests to eliminate these prospective causes.

     Two common strategies used by NeoSoft troubleshooters are to check for frequently encountered or easily tested conditions first (for example, checking to ensure that a BTS's light is on and that its cable is firmly seated at both ends), and to "bisect" the system (for example in a network VPN system, checking to see if the job reached the server to determine whether a problem exists in the subsystems "towards" the user's end or "towards" the device).    

      If you are want to contact with our specialists via e-mail please prepare the folowing information:

1. Information about youself (name, company, country, contacts) ;
2. Product information (category, serial number(s)) or suggestion (request);
3. Fault description (conditions, type of fault, user actions, system reaction etc as detail as it is possible) or details for you suggestion (request);
4. Supplementary information (documents,screen shorts, comments, video etc);
5. Recommendations.

     We will process you request in the shortest time.

All clients of our company can direct a question to our experts and receive the qualified consultation